Pulling into the mechanics, you knew you were late. Kids and husbands do that to a lady. You made the appointment but life had a way of causing things to not work out. You called ahead to let them know, Mike answered and said it would be ok. You've been going to this spot for a few years and the guys here always took good care of your car.
Walking into the door, you notice its quiet. Very quiet. Looking at the clock on the wall, you know why. Its almost closing time. Good thing you only needed an oil change and tire alignment. Mike was usually quick with these little tasks. You look around and see him, staring at a computer screen. He hasn't noticed you walked in yet.
Mike was young. Mid 20s. Almost 6 feet tall with broad shoulders. His big brown eyes gave away a kindness. He always wore a smile on his face. His dirty blond hair was messy from a long day of work. His overalls were stained with the efforts of constantly striving to make his customers happy. You notice his large hands, covered in grime, moved with confidence. Mike has been doing this for years.