[M4F] The mystery shopper

Proudly standing in front of my team of sales assistants on my first day as store manager on the first day of the month, I introduced myself and welcomed new members of the team that I had help recruit. The store was a technology and electronics store and had a team of 7 guys and one girl, who managed admin tasks and was not customer facing.

As part of my own interview process, I voiced my concerns about this and wanted a mixed sales team, the two poorest performers were relocated to a different store, one of the more admin savvy guys moved to the admin role and I recruited four new women into the team with a view to making electronics and tech appear less scary and daunting to female consumers.

Rachel, Sam, Hannah and Kim were all in their 20s and had a mix of experience between them, some of them studying at uni, some having spent time in retail or working in restaurants.

Rachel and Sam were brunette with brown eyes, physically very fit and attractive but hopefully not intimidating to other women. Sam was a next-door type of friendly, beautiful girl while Rachel was the oldest of the four girls at 29 and came across as very professional and sexy at the same time.

Hannah was around 25, long blonde hair and deep blue eyes, she was of a slim build but with an ample chest and very athletic. Hannah was very reserved at her interview but came across well and very logical. She had worked in retail before and knew lots of people in the high street in other stores. Hannah had been the most appreciative of the interviewees and had kept thanking me for the opportunity, after losing several jobs in retail she was genuinely thankful and even wanted to get me a thank you gift on the first day – I just told her “just perform well, get the sales in, make the customers happy and I’ll be happy”.

Kim was the youngest, 20 and back from a gap year after college, with a Japanese mum and British dad, she was absolutely stunning with fine jet black hair and amazing hazel eyes, a slim physique and a warm smile. Kim wore a dress to her interview and looked like she had endless legs, she oozed class and sexiness in abundance.

I started my team briefing by explaining to the new members of the team how we as a team were measured:

“There are 3 store performance indicators, one is monthly sales vs target, and this is where you can earn your commission and bonus, two is compliant rates less than 0.4%, the third is an >80% rating from our mystery shopper and that’s it, any questions?” I asked.

“What‘s the mystery shopper about?” A few of them asked.

“An independent company that works with head office, sends in a customer who reports back their experience and checks we are complying with company policy, they rate us on customer service, if we offer our after sales services, how presentable we are as a team and as a store etc, if we get less than 80%, we all lose half our monthly bonus so this is important” and with this I ended the morning briefing.

My four new starters gathered around a computer for their induction with me and had more questions about the mystery shopper, would we be able to recognise them etc. I mentioned that often we do because they’re required to take a photo of the store before they enter and they are required to make a purchase but they are only reimbursed for a max of £15 so they usually just purchase an accessory.

After a week, I was pleased with the performance of the team, they were all young and dynamic and were getting along well. There were naturally a few mistakes made here and there but nothing major.

One particular Friday, the team of boys had asked to start half an hour early so they could leave early to go to a party and I agreed as long as there were at least a few of the team left to help close the store before a busy Saturday.

At 5 minutes to closing time, we noticed a lady in her mid/late 30s taking a photo of the front of the store and then come in, she apologised for being so close to closing time and started asking some of the usual questions a mystery shopper would ask. I let Rachel, one of the new sales assistants handle this, Sam, Hannah and Kim stepped to one side and listened in.

I trusted my team and sat down at the back desk and started to submit my end of day reports, making sure that I was wearing my tie and lanyard as this was part of the criteria that would be checked. After a few minutes, I heard the customer exclaim “well that’s just rude, I’m going to make a complaint!”

Disaster! We could not lose half our bonus on my first month – my probationary period pretty much depended on that! I approached and noticed that Sam and Kim were also there trying to diffuse the situation. Unfortunately in her nervousness, Rachel had made a joke about a service the store offered, a laptop optimisation service (which we need to offer all customers) and the mystery shopper asked “why would I need that” to which Rachel responded with a joke that perhaps insinuated that it would help clean a laptop that had been used to browse pornography.

Rachel was mortified, Sam and Kim were talking over each other and Hannah looked stunned and didn’t say anything.

Hannah suggested, very maturely, that we sit down to discuss the mis-understanding while she closed the shutters and locked the doors as it had now gone past closing time. I agreed and calmed down the mystery shopper.

The mystery shopper looked at my name badge “Joe” she said, are you the store manager? I nodded, I knew she knew this because the store manager wears the blue lanyard and all mystery shoppers look out for this. “Joe, my name is Tina, it has been a long day so can we just submit this complaint so I can leave and you can all go home?”

This was strange, if a mystery shopper was to have a bad experience, they would just score us 0% and raise a complaint through their system. I couldn’t understand it. I looked perplexed and paused for a moment.

Hannah stepped in by saying “Tina, we’re so sorry about your bad experience today, what can we do today to make this better?”

Ok so Hannah may have have had experience in retail and have been used to dealing with customer complaints but she handled this like a pro. I asked Rachel, Sam and Kim to go to the staff tea room while we finalised the situation. I sat there with Hannah, knowing that we would have to either submit a complaint or plead with Tina to let us off and explain that we were all relatively new, myself included.

Tina looked at us both, we weren’t sure what her next request was going to be. Would she want a free of charge accessory? Did she want an apology and a store credit? I was happy to authorise something up to the value of £50 to save the situation but feared it wouldn’t be as easy.

“Joe, why do you employ only women here?” Tina asked. I was surprised at the question but it was fair, I explained the situation and Tina went on to say “I think it’s good, whenever I have been in here before, it has just been a group of guys harassing me, I like your female team”.

I looked confused but Hannah patiently listened. She looked so calm, I was impressed by the way she was handling this.

Tina went on to admit she was the mystery shopper and that she couldn’t score more than 80% today. I didn’t know what to do or say. Hannah looked at me and said “shall we go upstairs and make Tina a cup of tea and talk?”
Tina looked at me and said “aww that would be lovely”

I couldn’t let a customer into any of the back rooms, it was against the rules, but I also didn’t want to get a poor rating or get a complaint, Hannah had offered and I went along with it.

We were walking up the stairs when Hannah tried to give the girls the heads up discreetly by saying “hey girls can you put the kettle on, we’re going to have a cup of tea with Tina” when Rachel shouted back “oh for fuck sake Hannah we’re supposed to be meeting the guys later is the moaning bitch still downstairs?!”

Fuck. I was clearly going to lose my job, I had no idea how Tina was going to react.

Tina carried on up the stairs calmly and just replied back “no she’s coming up the stairs to moan some more”. As we walked into the tea room, Rachel was stood there with her uniform off in her bra and panties with a dress on a hanger, Sam was stood there topless in a skirt and heels and Kim was wearing a velvet red blouse, heels and nothing else as she was bent over searching through her bag for her skirt. They were all getting ready to meet the guys at the party they were all invited to.

I uttered the words “what the fuck is happening”, not expecting to see almost my entire team of female staff semi naked in the staff tea room.

They all froze, I was paralysed with fear – how the hell would I be able to explain this to HR? What if Tina reported us, what if it got into the news? My whole career flashed before my very eyes. The only thing calming me down was the fact that Tina wouldn’t be able to storm out as Hannah had locked the doors and closed the shutters, she was also being so calm throughout this. I turned to Hannah and asked “I don’t know what’s going on but perhaps I should go downstairs with Tina and you girls can sort yourselves out quickly”.

Tina said “no way I’m not going downstairs, this moaning bitch has got a lot more moaning to do”.

Rachel, Sam and Kim were stood there frozen to the spot in terror, Tina walked over to Rachel and said to her “you, young lady, are going to do exactly what I say”

What was happening?! Tina, a lady my age, mid 30s maybe even a few years older, mixed race, long black hair, wearing a pencil skirt, black heeled boots and purple blouse underneath a long coat, was stood in our staff room in front of 3 members of semi naked staff and now dictating to Rachel, who had initially upset her and then accused her of being a moaning bitch, what was going to happen next. I was in too much shock to notice how fucking sexy Rachel looked in her black lace bra and panties, her boobs spilling out of her bra, how stunning Sam looked with her tits out and in her short skirt and “fuck me” heels on and to have seen Kim’s tight little pussy as she was bent over earlier was incredibly hot.

Tina turned to Sam, Kim and Hannah and said “you all need to listen to me now, you’re not leaving until I’m satisfied”

I still couldn’t comprehend what was going on, nor could I have predicted what was going to happen.

Tina turned around, gave her handbag to Hannah and said to her “Hannah, my phone is in that bag, record all of this on video”. Hannah didn’t hesitate and took out Tina’s phone. Instead of Hannah looking surprised, she appeared to be incredibly compliant and even smiled as she unlocked Tina’s phone.

What?!?! How did Hannah know Tina’s iPhone PIN?! Now I really didn’t know what was going on, it slowly started to dawn on me that Hannah knows Tina, but this can’t have been a set up? It was Rachel who initially messed up?

I walked over to Hannah to try and make sense of it all, she pressed her finger against her mouth and said “shh” softly and pointed to the fact the iPhone was about to start recording.

Tina walked back over to Rachel, ran her fingertips over Rachel’s shoulders and down her arm and said “honey, before I let you all leave, you need to make this moaning bitch moan a lot more ok?” And she took Rachel’s hand and walked over to the sofa that was set up in the team room, grabbing Sam’s hand with her other free hand.

Tina took off her coat, laid it on one of the chairs near the table we all have our lunch at and then bent down to unzip her boots. I looked over to Sam and Kim as if to say “sorry girls I have no idea what’s going on!”

Tina stood back up, put her hands round Rachel and unclipped her bra at the back “you’re all wearing too many clothes for this stuffy little room”

Rachel stuttered, “I’ve never really been with a girl before, erm, I don’t know” before Tina just said “stop talking and kiss me”, Rachel leaned in and started to kiss Tina, Rachel instinctively started unbuttoning Tina’s blouse. Kim walked over to Rachel and placed her hand on her shoulder to comfort her, Sam decided to embrace the situation by unzipping Tina’s tight fitting pencil skirt at the back and sliding it down her legs.

Hannah bit her lip and smiled as she captured these first few moments on camera, and after a few encouraging gestures and guidance of hands from Tina, she found herself stood there in a burgundy lingerie set while Rachel, Sam and Kim were almost completely naked.

My feet were glued to the spot and the only thing I could feel was the blood rushing to my cock, I didn’t know whether to sit down and watch or join in and definitely lose my job.

Sam turned round to me and said “Joe you’re definitely overdressed babe” and Tina added “so is Hannah”.
Kim walked over to me and whispered in my ear “why don’t you undress Hannah”, then she started taking off my tie and said “it’s rude of you to just watch and not join in with the spirit of your team”

I stood behind Hannah making sure not to obstruct her view of the others with the iPhone, unbuttoning her shirt and pulling down her uniform trousers, meanwhile Kim had managed to get my shirt off and was now undoing my belt.

Without thinking of the consequences, I turned to Kim and started kissing her, one hand all over Hannah’s body and the other hand on Kim, I started sliding my hand into Hannah’s panties and then I felt the release of my belt and my trousers loosen, Kim pulled down my boxer shorts and gasped as my rock hard cock excitedly bounced out, free from the restriction of my clothes.

Rachel by this point had Tina topless on the sofa with her legs spread wide open and her panties pulled to one side and had started to lick Tina’s pussy, Hannah was moving closer to capture this then Sam took the iPhone to continue filming. Hannah turned round to me and looked me in the eye for the first time since things had kicked off downstairs.

Hannah passionately kissed me and I peeled her panties off and placed my hands on her round ass, pulled her towards me and she moaned as she felt my cock throbbing against her, Kim unfastened Hannah’s bra and I felt her big boobs against my chest. I wanted to pick her up and lower her onto my cock right there and then, she teased me by rubbing her pussy lips against my cock but never letting me push myself inside her.

I picked Hannah up and lowered her onto the table and started kissing and sucking her nipples as Kim got on her knees and took my cock into her mouth. I moved my mouth down and started to lick Hannah’s pussy, it was so wet, dripping with her juices, my cock throbbed so hard thinking about how amazing it would feel inside Hannah and how amazing Kim’s lips felt round the shaft of my dick.

Kim pushed me back and then got on top of Hannah and started kissing her on the table, there right in front of me were two beautiful wet pussies for me to fuck, I pressed the tip of my cock up against Kim’s tight pussy and then down to Hannah’s dripping wet pussy, I slowly pushed myself into Hannah and slid in so smoothly, as I pulled out my cock was glistening in pussy juice.

Then I parted Kim’s pussy lips with my glistening hard cock and she moaned as she kissed Hannah. Sam told Rachel to “hold this” and passed the phone to Rachel as Sam pulled Tina’s panties down and started finger fucking Tina’s pussy and sucking on Tina’s tits. Rachel stepped back while keeping the iPhone Tina and Sam and said “Joe babe, Tina wants your cum so don’t shoot your load yet”.

I wanted to fuck all 5 of them this wasn’t fair! I turned round to Rachel and cupped her gorgeous boobs in my hand as I stood behind her and she reached back to feel my cock, she guided my cock into her pussy from behind and I started fucking her as she put her hand on Sam to keep balance while still recording on the phone, Tina looked up at me and said “don’t you dare cum in anybody except me Joe”.

Tina stood up and swapped places with Sam, she spread Sam’s legs open and signalled to Rachel. Rachel stepped aside and Tina got on her knees to taste everyone’s pussy juices from my cock, she deepthroated my dick and then whispered in my ear “poor Sam, make sure you don’t leave her out, I want to see your cock fill her up”.

Tina then took the camera from Rachel, took some video of Kim and Hannah on the table before licking their pussies before returning to me sliding my cock in and out of Sam’s smooth pussy, she held the phone close to my cock with a close up of Sam’s tight pussy lips gripping my shaft as I plunged myself deep inside her.

Tina stood up and pushed me back and said “that’s enough Sam” and gave me the camera, Tina whispered to Hannah and Kim, who quickly got up off the table.

“Joe, get all this now” Tina said. She lay herself down on the table with her arms up and legs spread, so submissively and pulled Hannah and Kim towards her tits, they both started licking and sucking on her nipples while Rachel fingered Tina’s pussy, which was now making squelching noises and dripping creamy wetness. Sam kneeled on the table above Tina’s face and lowered her pussy down onto Tina’s mouth and here it was, the visual image I had perhaps fantasised about in my wildest dream, now happening right before my very eyes.

Tina could not stop moaning as Rachel finger fucked and then tongue fucked her, her body shuddering with each orgasm. Keen to get her pussy eaten, Kim then swapped with Sam and Kim pushed her dripping wet pussy into Tina’s mouth, Rachel started to play with Tina’s tits and Sam started to finger Tina’s ass, I so desperately wanted to join in but also had to accommodate Tina’s request to record the whole thing.

After each of the girls had swapped around and had made Tina and each other cum several times, Hannah walked over to me and took the phone. Rachel, Sam and Kim got off of Tina and Hannah went round and whispered in their ear a quick message.

Hannah then pushed me towards Tina and guided my face down to Tina’s creamy pussy, and continued to hold it there, Tina arched her back and moaned as I probed her with my tongue and I felt her shudder and cum in my mouth as my tongue was deep inside her.

As I lifted my head, there was Hannah recording me eating Tina’s pussy, but also Kim recording on her phone from another angle, Rachel holding her phone up recording while sat on the sofa fingering her own pussy and Sam stood up near Tina’s head fingering her pussy too as she recorded at her a different angle.

Tina pointed to my pile of clothes and gestures to Hannah to get my phone out of my trouser pocket, she took it out, opened the camera and started recording a video, and placed my phone carefully on the chair behind us, there were now 6 phones recording as Tina was about to make one last announcement.

“Joe, finish me off now” and she pulled my cock and guided it towards her pussy, Hannah grabbed the base of my cock and guided my head up and down Tina’s pussy lips before presenting my cock to Rachel to suck. Kim then grabbed my dick and pressed it against Tina’s pussy lips, Sam stood behind me and massaged my balls while she was getting a video shot of my cock slowly sliding deep into Tina’s sopping wet pussy.

Hannah whispered into my hear “go slow for as long as possible, I want to rub my pussy to these videos every night” and there I was, slowly fucking Tina’s dripping cunt in front of 4 sexy young women recording every angle of the action while finger fucking themselves and moaning in the background.

Rachel got up and started kissing Tina passionately while I carried on plunging my cock deep inside her with Hannah and Sam caressing me, encouraging me to fuck Tina really deep and to make her moan and groan.

Tina moaned and groaned with every thrust of my dick and then whispered to Rachel “fuck me hard now, tell Joe fuck me”. Rachel looked at me and nodded, Sam kissed me and then said into my ear “fuck her hard now fill her with your hot cum, I want to hear her scream”, Kim started to pinch Tinas nipples and I started thrusting harder and harder.

Hannah told me to get on top of her, she lifted one of Tina’s legs in the air and Kim held the other, my balls slapped against Tina’s pussy with every hard thrust and I could feel myself on the verge of exploding deep inside her.

I watched as Tina writhed around with pleasure and I hammered away like a man possessed, seeing Rachel fingering her pussy with 3 or 4 fingers and Sam grinding herself on Rachel’s leg, I was about to explode. Hannah leaned towards me and said “fuck me like this tomorrow!”

The sheer thought of this combined with all of the girls moaning and groaning sent me over and I pumped huge wads of hot thick cum deep inside Tina, the girls didn’t stop jilling until they were done and one by one they all moaned as they covered their fingers in creamy cum and pussy juice.

I collapsed on top of Tina and the girls all put their phones down one by one. Tina tried to catch her breath and after a few minutes said “now I’m satisfied”.

Tina scores us 95% for that mystery shopper visit (dropped 5% for lowering the shutters 2 minutes early).

Tina tries her hardest to be our mystery shopper most months and when she is, she lets Hannah know and we all decide to let the other lads leave work early after they have cleared the tea room and the rest of us make sure our phones are fully charged.

Hope you enjoyed this!

Would love to hear your thoughts/comments/feedback and any prompts for more stories!

Thanks for reading!

Source: reddit.com/r/eroticliterature/comments/huz2x4/m4f_the_mystery_shopper